*****ing our money

We have been struggling since beginning of October with an issues that you apparently haven't received a payment from us in Sept. You keep saying we only paid R1800. We have sent NUMEROUS emails with proof of payments for R3600 and R150 paid on 24 Sept 2018. We even sent bank statements that it has gone off. Your consultants are rude and just keep escalating the situation but NOTHING gets done. The reference numbers just get resolved but the problem still persists. Now we must pay the next bill but you still haven't sorted out the last problem. WE WILL NOT PAY MORE MONEY. I will go to the Ombudsman as I have all the proof that we have PAID YOU IN FULL as wel do EVERY ****** month. 10 years being a loyal customer and this is how you are treated???? We will be cancelling our 6 lines as soon as they are done and this mess is sorted out. ENOUGH IS ENOUGH!!!