1 reviews | Active since May 2013
*****ing our airtime
<p>MTN has been *****ing airtime from its pay as you go users. I have an option to buy bundles and I always have bundles in my phone but they deduct airtime instead of data. calculating from the messages I have received from MTN from 1 Jan to date, they have ****** me R260.00. This is not acceptable. Whats the point of purchasing data bundles when you end taking our airtime.</p> <p>I think you have had your share of fun, there are so many network providers available. I will make it a point to go to every social media and pull the crowds that are being affected by this. I know i'm not the only one because everyone with an MTN line I have met is complaining.</p> <p>It is a good thing that we can switch providers and mantain our numbers, therefore there is nothing that can make me stay when I receive such service.</p> <p>Get your house in order.</p> <p>Disgrantelled customer</p>
Good day Terence
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Best regards,
Good day Terence
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Best regards,
