BF
Belinda F
1 reviews | Active since Mar 2017
22 Feb 2019, 14:23
*****ing of Data
Good Day,
I am very sadnened, by MTN *****ing from the consumer. I am always at a Wi-Fi connection only if I am out of the office or my home I need internet.
I bought 3 gig of data a couple of days ago and just to check that I have 44 megabites. I have been ill for a couple of days now and did not use data as I have Wi-fi at home.
Please rectify as I will report you to my broadband this is utterly unexeptable.
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MTN South Africa's replyOfficial
25 Feb 2019, 13:09Good day Belinda
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation your data is still available on your number ***. Please use the code *136*1# ok to view a detailed breakdown of your balances.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation your data is still available on your number ***. Please use the code *136*1# ok to view a detailed breakdown of your balances.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply25 Feb 2019, 13:09
Official
Good day Belinda
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation your data is still available on your number ***. Please use the code *136*1# ok to view a detailed breakdown of your balances.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation your data is still available on your number ***. Please use the code *136*1# ok to view a detailed breakdown of your balances.
Warm regards, Jessica John Complaints Management Team
Best regards,