1 reviews | Active since May 2013
*****ing my money,data and no service
I recently posted here as my money and data just disappeared of my phone.<br> <br> I phoned MTN about this and they logged a query nr *** and said it will be resolved in 7 days. This was reported on the 02 December 2015 and still I have no feedback on the matter. Excellent service!!!<br> <br> This morning I got another message saying that I used R274 on 277 mb of data. So again money and data gone!!!! I have reported money and data disappearing a month ago already, no response and now again. Surely this would not have happened have MTN actually cared about clients and resolved issues on billing. Every time I have to top with real money. I demand a refund and would really prefer my contract being canceled.<br> <br> I cant deal with a company that has no service delivery and where they simply ***** my money.<br> <br> Please can we attend to this matter, can you please refund me my money and then also cancel my agreement on the grounds that you are not delivering a service. Please have your phone back and all the issues you cause me.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have escalated the matter to our the management of our technical team to look into ref SMC/***. We will revert back to you with feedback.
For the 24th December we note that you had multiple internet applications running. To check which apps are running and how to close the applications
please follow the steps bellow:
Double click on the circle twice and swipe all the running applications you don't need
Or go to settings, cellular, running applications, off.
Please note that iCloud charges you a lot because it backs up all your applications and also your operating system(I OS9) is forever running
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have escalated the matter to our the management of our technical team to look into ref SMC/***. We will revert back to you with feedback.
For the 24th December we note that you had multiple internet applications running. To check which apps are running and how to close the applications
please follow the steps bellow:
Double click on the circle twice and swipe all the running applications you don't need
Or go to settings, cellular, running applications, off.
Please note that iCloud charges you a lot because it backs up all your applications and also your operating system(I OS9) is forever running
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***