1 reviews | Active since Nov 2016
*****ING MY MONEY
<p>I have a 3G contract with MTN. I have been with them for the past 3 years. Every month my debit order is R 190. Three months ago they deducted over R 700. Last month they tried taking R 4591.60 and I managed to reverse it. This month they took R 7635.56. How is it possible if I did not touch the 3 g for the month of October that they can debit me for so much???? I have asked for my money back as none of my debit orders are going to go off. Lets see what they come up with. If I do not get a response today the ombudsman will hear from me. I am tired of them *****ing my money. Last month on the second day they already advised me that I am on out of bundle rate. I was not even using the internet at that time. Halfway through the month I used my other 3g which they then capped on R 261 so please explain how these debit orders are being generated at such huge amounts. I WILL NEVER TAKE A CONTRACT WITH THESE *****S AGAIN</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that on the invoices dated 2016-07-16 to 2016-08-16 mobile number 081****279 there was extra data usage for R620.73 & R4,401.60 (including vat) respectively and on the invoice dated 2016-09-16 mobile number 081****865 there was also extra data usage for R2,842.56 (including vat). We have logged a billing query for investigation on the invoices dated 2016-07-16, 2016-08-16 and 2016-09-16, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that on the invoices dated 2016-07-16 to 2016-08-16 mobile number 081****279 there was extra data usage for R620.73 & R4,401.60 (including vat) respectively and on the invoice dated 2016-09-16 mobile number 081****865 there was also extra data usage for R2,842.56 (including vat). We have logged a billing query for investigation on the invoices dated 2016-07-16, 2016-08-16 and 2016-09-16, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
