1 reviews | Active since Sept 2016

23 Sept 2016, 08:33

*****ing my money.

<p>Why does MTN charge me everytime I get sent an sms from Mtn or other companies. I seem to be getting sms's everyday about deals and specials and then when I check my balance at least R10 is off my account. How do I stop this. I have not signed up for any promotions. All I do is load data and recharge my account. Please could you help me to stop this, I can't keep recharging my account for ******* sms's coming through. I did not ask for the sms's, so why am I getting charged. It's *****ing.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Sept 2016, 16:14
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

A cancellation request has been submitted on your behalf to the relevant Content Provider VICTORIOUS TECHNOLOGIES ***

Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.

You can use *141*5# to view active or cancel any WASP subscription.

We would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***