TT
Tshakane T
1 reviews | Active since Feb 2014
14 Mar 2016, 22:52
*****ING MY MONEY
MTN is over charging me. I am on top up contract with fixed amount every month. Now recently they are billing me over R5000. This is against the contract terms and conditions that I signed for. I want them to refund me.<br> <br> They always issue a reference number and close the query. One of the reference number given is ***.
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MTN South Africa's replyOfficial
17 Mar 2016, 10:23Hello Tshepet,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department have validated the charges to be correct, data bundles were purchased using self service for the invoice dated 2016-02-13 and 2016-03-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department have validated the charges to be correct, data bundles were purchased using self service for the invoice dated 2016-02-13 and 2016-03-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply17 Mar 2016, 10:23
Official
Hello Tshepet,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department have validated the charges to be correct, data bundles were purchased using self service for the invoice dated 2016-02-13 and 2016-03-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department have validated the charges to be correct, data bundles were purchased using self service for the invoice dated 2016-02-13 and 2016-03-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***