RF
Ricardo F
1 reviews | Active since May 2015
12 Oct 2015, 10:21
*****ing my Money
I am extraordinarily dissatisfied with the service received by MTN.<br> <br> I have called the contact centre on numerous occasion lodging my complaint about my account being charged out of bundle rates, EVEN THOUGH I AM A TOP UP CONTRACT!!!<br> <br> MTN even confirmed that i have a usage limit on my account. one month, in June 2015, I was charge nearly double, not to mention all the other months of MTN ******ies...<br> <br> This is nothing less than *****ING because it is money deducted from my personal account *******LY and I could be earning interest from it, instead MTN is profiting... <br> <br> REF: ***<br> <br> Horrible Regards<br> <br> Nauseous \Customer"<br> <br> <br> """
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Replies (1)
MTN South Africa's replyOfficial
13 Oct 2015, 19:14Hello Ricardo1234,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that a billing query has been logged for investigation on ***, REQ:***. The usage limit has not been set, for security reasons call customer care to set up the service or you can dial *141*5#ok > 1. Manage Usage > 1. Manage Usage Limit > 1. Change Usage Limit.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that a billing query has been logged for investigation on ***, REQ:***. The usage limit has not been set, for security reasons call customer care to set up the service or you can dial *141*5#ok > 1. Manage Usage > 1. Manage Usage Limit > 1. Change Usage Limit.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply13 Oct 2015, 19:14
Official
Hello Ricardo1234,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that a billing query has been logged for investigation on ***, REQ:***. The usage limit has not been set, for security reasons call customer care to set up the service or you can dial *141*5#ok > 1. Manage Usage > 1. Manage Usage Limit > 1. Change Usage Limit.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that a billing query has been logged for investigation on ***, REQ:***. The usage limit has not been set, for security reasons call customer care to set up the service or you can dial *141*5#ok > 1. Manage Usage > 1. Manage Usage Limit > 1. Change Usage Limit.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***