1 reviews | Active since Mar 2009
*****ing my Money
MTN stole my money this morning. i tried to make a call, it told me i have insuffiecient airtime. i disagreed as i had loaded airtime not too long ago. i checked the airtime it tells me ia have R55 any network and R 50 mtn to mtn. i try to make a call again and it goes through this time. i peak for jsut over 3 minutes and it cuts my call saying my airtime has run out. why did it cut my airtime if i had R55 airtime? i was told there is a session open - i had not opened my internet all morning long. only when i make a call does the airtime run out. why didt the data eat my airtime before i made the 3 minute call.<br> <br> to make things worse. i have tried to buy another R50 airtime. i get charged from my bank but the airtime is not loaded. *** is going on with MTN. you guys are living off money that is ****** from people.<br> <br> Disgusting!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have validated your charges and it shows there were internet sessions on the number for the following:
19-08-2015 time:10:12:10 charge R63.51
19-08-2015 time :10:13:37 charge R15.30
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have validated your charges and it shows there were internet sessions on the number for the following:
19-08-2015 time:10:12:10 charge R63.51
19-08-2015 time :10:13:37 charge R15.30
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
