MT
Muneeb T

1 reviews | Active since Mar 2009

19 Aug 2015, 12:34

*****ing my Money

MTN stole my money this morning. i tried to make a call, it told me i have insuffiecient airtime. i disagreed as i had loaded airtime not too long ago. i checked the airtime it tells me ia have R55 any network and R 50 mtn to mtn. i try to make a call again and it goes through this time. i peak for jsut over 3 minutes and it cuts my call saying my airtime has run out. why did it cut my airtime if i had R55 airtime? i was told there is a session open - i had not opened my internet all morning long. only when i make a call does the airtime run out. why didt the data eat my airtime before i made the 3 minute call.<br> <br> to make things worse. i have tried to buy another R50 airtime. i get charged from my bank but the airtime is not loaded. *** is going on with MTN. you guys are living off money that is ****** from people.<br> <br> Disgusting!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Sept 2015, 14:52
Official
Hello myresponse,

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We have validated your charges and it shows there were internet sessions on the number for the following:
19-08-2015 time:10:12:10 charge R63.51
19-08-2015 time :10:13:37 charge R15.30

We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso