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Eugene H

1 reviews | Active since Jan 2011

20 Sept 2017, 08:35

*****ING MY MONEY?!

TOOK UP A CONTRACT WITH A BOOSTER DEAL [10,000 MTN TO MTN MINUTES AND 50gB DATA PER MONTH X 24 MONTHS].

BALANCE CHECK ON 19/09/2017 = 9,812 MINUTES BALANCE CHECK ON 20/09/2017 = 6,82 MTN TO MTN MINUTES MEANING I HAD TO MAKE 163 HOURS WORTH OF CALLS IN A 24 HOUR TIME FRAME? ARE YOU KIDDING ME?

I PAY....EVERY MONTH. DO YOUR BIT AND HONOUR YOUR CONTRACTUAL OBLIGATION.

THIS IS ABSOLUTELY NOT ACCEPTABLE....*****ING PEOPLE'S MONEY/ AIRTIME/ DATA... BEYOND PATHETIC!

0
Replies (3)
MTN South Africa
MTN South Africa's reply27 Sept 2017, 12:36
Official

Dear Eugene,

At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.

We have referred the matter to our Billing Supervisory team for assistance, they will provide you directly with feedback. You should have received an SMS stating this matter is currently under investigation.

We deeply value your relationship with MTN and are committed to providing you with the highest level of service simply because our customers deserve the very best.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

***

Best regards,

EH
Eugene H's update16 May 2018, 10:38
Reviewer Update
Still NO feedback. As expected. Quick to get contracts signed up and appproved.....with zero support!!!
EH
Eugene H's update16 May 2018, 10:51
Reviewer Update
till NO feedback. As expected. Quick to get contracts signed up and appproved.....with zero support!!! You clearly do NOT care!!! You clearly are lying to yourselves with your no-good ******* motto and politically correct approach and generic unsincere "apology"!!! Quoted from your initial "response" "At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry. We have referred the matter to our Billing Supervisory team for assistance, they will provide you directly with feedback. You should have received an SMS stating this matter is currently under investigation. We deeply value your relationship with MTN and are committed to providing you with the highest level of service simply because our customers deserve the very best."