*****ING MY MONEY!
<p>This morning I woke up to a debit order on my MTN account of over R2000. I have been an EFT paying customer since 2008! On top of that- I have ALREADY paid my invoice via EFT this month! As a result my other debit orders from this account will now be returning as UNPAID! With a price tag of R114 per unpaid item! I have NEVER in 9 years allowed MTN to debit my bank account! Why all of a sudden this morning, after ALREADY paying my account via EFT has MTN decided to ***** my money?? Because THAT is what it is. THEFT! I called the call centre and all the lovely lady Lily/Lilian could do was "cancel the debit order" after which I received a lovely SMS to say "you are now a cash paying customer". It's disgusting how you can ***** my money - make me call back because there is no one to help and then make ME sort it out at the bank! Disgusting! I have been an MTN client for 18 years!!! On my current number on the best package for 9 years! With an average spend of over R1500 per month!! What has changed? Who gave you permission to TOUCH my bank account??? I am utterly disgusted to the point of leaving MTN OUT OF PRINCIPLE!</p>
Just spoke to Grace. She was indifferent, uncompassionate and unhelpful except for "requesting a refund of my funds ". She couldn't tell me WHY after 9 years I was being suddenly debited after already paying and receiving confirmation of payment from MTN. At the beginning of the call I asked to speak to a credit controller and instead she tried to deal with the issue herself. How long for a refund? 24-48 hours! What shall happen with all the unpaid debit order fees because you ***** money from my account?? Disgusting!!!
Just spoke to Grace. She was indifferent, uncompassionate and unhelpful except for "requesting a refund of my funds ". She couldn't tell me WHY after 9 years I was being suddenly debited after already paying and receiving confirmation of payment from MTN. At the beginning of the call I asked to speak to a credit controller and instead she tried to deal with the issue herself. How long for a refund? 24-48 hours! What shall happen with all the unpaid debit order fees because you ***** money from my account?? Disgusting!!!
I see you have escalated this matter to such an extent that's I have not received any communication from anyone and I have also not received my refund as promised by Grace within 24-48 hours!
I see you have escalated this matter to such an extent that's I have not received any communication from anyone and I have also not received my refund as promised by Grace within 24-48 hours!
Dear Ishie
you are even worse at your job than the rest of the *********** call centre agents at MTN.
8 days and counting. More promises more lies no refund! After 18 years of being an MTN customer. I will not be renewing my contract with you. You have no interest in sorting out your problem!
Dear Ishie
you are even worse at your job than the rest of the *********** call centre agents at MTN.
8 days and counting. More promises more lies no refund! After 18 years of being an MTN customer. I will not be renewing my contract with you. You have no interest in sorting out your problem!