DH
Darienne H
1 reviews | Active since Jul 2011
17 Jan 2019, 14:07
*****ing my Data and Airtime
Original post 16 December 2018 on your FB page. Apparently responding on FB isn't your style.
#Daylight*******
Please explain to me why airtime and data, that I have rightfully paid for through my contract, will disappear if I change contracts?
It's like going to a shop and buying cooldrink. You go back to the same shop to buy different cooldrink and they tell you you have to return what you didn't finish from the first one before you can buy the other.
Makes no sense. #TheftOfWhatIPaidFor
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
18 Jan 2019, 09:39Good day Darienne
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I am trying to reach out to you, but the number provided is not reachable. Kindly provide an alternative number.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I am trying to reach out to you, but the number provided is not reachable. Kindly provide an alternative number.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply18 Jan 2019, 09:39
Official
Good day Darienne
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I am trying to reach out to you, but the number provided is not reachable. Kindly provide an alternative number.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I am trying to reach out to you, but the number provided is not reachable. Kindly provide an alternative number.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
DH
Darienne H's updateReviewer Update
18 Jan 2019, 11:42Hi Mazwi
Thanks for your prompt response.
Unfortunately my MTN number is not working at the moment. I actually got an SMS on Tuesday 15 Jan saying it would take between 2 and 24 hours to reactivate but still has not been reactivated. Perhaps you could look into that for me too?
You can contact me on my Vodacom number - ***.
Thanks
Darienne
DH
Darienne H's update18 Jan 2019, 11:42
Reviewer Update
Hi Mazwi
Thanks for your prompt response.
Unfortunately my MTN number is not working at the moment. I actually got an SMS on Tuesday 15 Jan saying it would take between 2 and 24 hours to reactivate but still has not been reactivated. Perhaps you could look into that for me too?
You can contact me on my Vodacom number - ***.
Thanks
Darienne
DH
Darienne H's updateReviewer Update
18 Jan 2019, 11:50Hi Mazwi
Thanks for your prompt response.
Unfortunately my MTN number is not working at the moment. I actually got an SMS on Tuesday 15 Jan saying it would take between 2 and 24 hours to reactivate but still has not been reactivated. Perhaps you could look into that for me too?
You can contact me on my Vodacom number in the meantime - ***.
Thanks Darienne
DH
Darienne H's update18 Jan 2019, 11:50
Reviewer Update
Hi Mazwi
Thanks for your prompt response.
Unfortunately my MTN number is not working at the moment. I actually got an SMS on Tuesday 15 Jan saying it would take between 2 and 24 hours to reactivate but still has not been reactivated. Perhaps you could look into that for me too?
You can contact me on my Vodacom number in the meantime - ***.
Thanks Darienne