*****ing my data
Mtn are claiming I used 3gigs of data in 1 day. All we did was check emails and Facebook. They have been overstating my useage for 4 months now and I am getting sick of it! I have called several times this weekend to follow up and every time they have told me their systems are down.these same systems are the ones that are supposedly monitoring my data!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
10 Apr 2016, 16:33Hello cynthial,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The usage for the data bundle that was provisioned on 2016-03-14 falls under an unbilled invoice, you can request for the usage to be validated once the invoice is finalized on 2016-04-13.
Please note that a billing query has been logged for investigation for the invoice dated 2015-12-13 to 2016-03-13, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The usage for the data bundle that was provisioned on 2016-03-14 falls under an unbilled invoice, you can request for the usage to be validated once the invoice is finalized on 2016-04-13.
Please note that a billing query has been logged for investigation for the invoice dated 2015-12-13 to 2016-03-13, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply10 Apr 2016, 16:33
Official
Hello cynthial,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The usage for the data bundle that was provisioned on 2016-03-14 falls under an unbilled invoice, you can request for the usage to be validated once the invoice is finalized on 2016-04-13.
Please note that a billing query has been logged for investigation for the invoice dated 2015-12-13 to 2016-03-13, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The usage for the data bundle that was provisioned on 2016-03-14 falls under an unbilled invoice, you can request for the usage to be validated once the invoice is finalized on 2016-04-13.
Please note that a billing query has been logged for investigation for the invoice dated 2015-12-13 to 2016-03-13, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
's updateReviewer Update
16 May 2016, 13:13I am still waiting for assistance in this matter reference number: ***. I have called the "customer service numbers 1808 and 1555 and no one can assist me in interpreting the usage they show on my account or how it is determined, how I can manage my bundles, when am I allocated my bundles etc - nobody knows? How is it that MTN can even claim they are accurately monitoring my usage. As far as I am concerned they are *****ing my data and *****ing my money. I have a data card with Cell C and do not have this problem with them.
's update16 May 2016, 13:13
Reviewer Update
I am still waiting for assistance in this matter reference number: ***. I have called the "customer service numbers 1808 and 1555 and no one can assist me in interpreting the usage they show on my account or how it is determined, how I can manage my bundles, when am I allocated my bundles etc - nobody knows? How is it that MTN can even claim they are accurately monitoring my usage. As far as I am concerned they are *****ing my data and *****ing my money. I have a data card with Cell C and do not have this problem with them.