SB
Sinethemba B
1 reviews | Active since Sept 2017
07 Sept 2017, 09:50
*****ing my data!!!!!!!!!
Good day i have a problem with MTN from the month of July, they have been stilling my data and when i called the call center they told me it's my application and i closed all my application to see if they will be any difference but it continues, the whole month of August i did not buy any data hoping that they have resolve the issue after reading an article on the news paper saying it's going to take them a moth to solve it. Monday the 4 September 2017 i bought 20 MB testing if it wont disappear, Tuesday afternoon my data was gone received a massage your data is depleted.
please help me i am tired of what MTN is doing.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
10 Sept 2017, 20:58Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply10 Sept 2017, 20:58
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
29 Sept 2017, 14:45Good day,
we tried to get hold of your a number of times to no avail. Your number unfortunately does not have a voice mail function so we could leave a voice massage.
Should your issue still be persistent please write back to us with more details like the day of the incident and the number we need to envistigate.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply29 Sept 2017, 14:45
Official
Good day,
we tried to get hold of your a number of times to no avail. Your number unfortunately does not have a voice mail function so we could leave a voice massage.
Should your issue still be persistent please write back to us with more details like the day of the incident and the number we need to envistigate.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,