MC
Miguel C
1 reviews | Active since Oct 2015
28 Oct 2015, 15:25
*****ing my data
Every month i get billed for data...yet i receive none...i have emailed customer service before but now they are ignoring me...<br> <br> Also. I won 10GB free data the other day...only to disappear after a while...on the voucher as well as the sms i was not informed if this data was temporary....<br> <br> now you just ignore me...should i just stop paying?
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Replies (1)
MTN South Africa's replyOfficial
02 Nov 2015, 07:25Hello MiguelChristie,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on your account from September even today you are getting your data bundles, your re provissioning date is the 2nd of every month, kindly check now.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on your account from September even today you are getting your data bundles, your re provissioning date is the 2nd of every month, kindly check now.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply02 Nov 2015, 07:25
Official
Hello MiguelChristie,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on your account from September even today you are getting your data bundles, your re provissioning date is the 2nd of every month, kindly check now.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on your account from September even today you are getting your data bundles, your re provissioning date is the 2nd of every month, kindly check now.
Regards
Nompumelelo
REQ:***
Best regards,