*****ing my airtime and data

Item: MTN South Africa
Rating: 1
Author: Charlene L

Hi all.

Please be aware of MTN, my data and airtime keeps disapearing, when I called I was told it was a techincal error ( you ask me it is *****ling ) that is why the airtime and data keeps disapearing.

MTN, your service is poor.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

27 Jul 2018, 04:07

Good day Charlene,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that we are currently experiencing allocation of airtime. Our billing team are currently working on the issue and you will be allocated with the airtime.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply27 Jul 2018, 04:07

Official

Good day Charlene,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that we are currently experiencing allocation of airtime. Our billing team are currently working on the issue and you will be allocated with the airtime.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

Charlene L's updateReviewer Update

27 Jul 2018, 10:38

I was told to turn off my phone and then on and then the airtime will be back, but it is not, I have put data on last week witch also just disappeared and yet your system cant see it. This is unacceptable

Charlene L's update27 Jul 2018, 10:38

Reviewer Update