1 reviews | Active since Oct 2010
*****ing my airtime
I app**** for an MTN contract over the phone. I tried to convert MY paid for airtime to data, but they say that i cannot do with my own airtime what i want. I can only make calls with it. That was never mentioned when i app**** and now they don't want to cancel my contract for being in breach of contract. <br> So i had to buy a recurring data bundle. I have only received one data bundle and it miraculously just ran out....even when i was on WIFI only. I specifically did this because people warned me about MTN *****ing your money and data. So now i have proof. <br> When i try to phone in to buy more data they just hang up every time. <br> After mailing customer care about their numbers not working, they mailed back saying i should try the numbers that isn't working. <br> Please....please....please, do not sign a contract with MTN. <br>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The usage for the 100MB that was loaded on 2015-12-17 falls under the invoice date 2016-01-13 which is still unbilled, we will be able to validate the usage once the invoice has been finalized.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The usage for the 100MB that was loaded on 2015-12-17 falls under the invoice date 2016-01-13 which is still unbilled, we will be able to validate the usage once the invoice has been finalized.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***