1 reviews | Active since Jul 2015
*****ing my airtime
I have recently purchased airtime online for my new MTN number to make an urgent call but didnt get the airtime. I didnt have time to sort it out with the call center and decided to buy another R10 airtime to make my call but again it was gone or never recharged. I recently contacted the call center to tell them that someone is *****ing my airtime but they gave me some stupid explanation about the airtime being used up by my internet - Instantly REALLY NOW!!!. On top of that i have a dual phone and my Vodacom SIM card does not have the same problem.<br> I am really disappointed that they decided to force this explanation on me instead of trying to identify how my airtime was used up so quickly or didn't recharge.<br> <br> Terrible service from the call center, terrible experience with MTN. I tried but the grass is certainly not greener at MTN, just destroyed my SIM and moved on. They can keep my R35 airtime its better i loose it than deal with those people again.
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that youer concerns have been noted and are being addressed accordingly. Also note that data rates have gone up hence why the R20 airtime seems to have deleted instantly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Wenzile Masina
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that youer concerns have been noted and are being addressed accordingly. Also note that data rates have gone up hence why the R20 airtime seems to have deleted instantly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Wenzile Masina
REQ:***
Best regards,
