*****ING MONEY

I cancelled contract number *** during November and I was telephonically assured that it was cancelled from 12 December. Yet I was debited again for the period 12 December until 11 January. When I called this morning, I was told - no the invoice date is 11 December (not true invoice date is 12 December), so I have to pay for that period. They decided to cancel the contract from 13 December (yet I was assured that the contract is cancelled from 12 December), just so that they can take my money for another month!