*****ing money

<p>I am trying to get a subscription ***** issue resolved and a refund processed for money billed to my account incorrectly placing it into an arrears state. My latest correspondance with the legal department - this is ongoing since July 2016</p> <p>Dear Emma,<br />I am not sure if you are an automated response as you seem unable to read my emails and respond coherently.<br />Please read, investigate and escalate to a manager. I need the balance of my account to be corrected so that just the cancellation month amount is due and not the ********** subscription charges.</p> <p><br />My previous reply</p> <p><br /> My contact with MTN via email with reference number Re: FW: ********** 369 - Account - Subscription ***** MBDCS - Ref (A ********** [# ********** 4 is my request to log a ***** query - in response I was asked to provide an affidavit etc. and was allocated a reference number. The fact that no ***** query was logged is simply inefficiency on MTN behalf. My expectation is that in receiving the requested documentation that MTN would take the next step to open up the ***** case..<br />Customer service please log a ***** query as required and provide me with a reference number for legal's information based on the documentation previously provided.<br />Please can legal stop sending me a few lines of inadequate responses without doing the proper due diligence and following the mail trail and assist me to resolve. Please escalate to a supervisor to deal with this issue I no longer wish to deal with lower level staff that see to be inadequate in resolving or responding correctly to me. My contact number is ********** 227 please call me.<br />Vanessa</p>