1 reviews | Active since Oct 2016
*****ing money
My girlfriend joined MTN on the 4th of June and since then has had nothing but **** with your network. On her recent statement she has been over charged by more then R300. when she phoned the call center they informed her that she did not have a limit set, which is incorrect as she had phoned to set a limit of R1 on 1st of July 2018. When taking the contract out she was told non of this info which shows that you are falsely advertising your products.
ICASA has set new regulations as of June 2018 that NO Telecommunications can charge the customer Out of bundle rates with out their consent.
Please resolve this matter with urgency.
Thank you for your post.
We sincere apologized for any inconvenience incurred to Miss Janine Snashall account.
Kindly be advised that the account is not in your name. We cannot assist a third party member regarding account information or billing.
The account holder need to give you permission on a letter for authority to have access on the account before we can assist you with feedback.
The permission letter with both ID copies can be sent to our customer email service to grant you permission access on the account. The email address ***
The account holder can contact the 808 call centre to request a billing investigation regarding the usage limit dispute. 135 from the MTN contract sim card.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred to Miss Janine Snashall account.
Kindly be advised that the account is not in your name. We cannot assist a third party member regarding account information or billing.
The account holder need to give you permission on a letter for authority to have access on the account before we can assist you with feedback.
The permission letter with both ID copies can be sent to our customer email service to grant you permission access on the account. The email address ***
The account holder can contact the 808 call centre to request a billing investigation regarding the usage limit dispute. 135 from the MTN contract sim card.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,