*****ing money

So on Friday I bought R160 worth of data its 5 days later I still haven't received this data my money was taken but I have received nothing for it everytime I contact the centre the phone is put down or they say everything is under quiry it will be sorted soon what the hell is soon???? That's no time frame . When I ask for a supervisor or manager either they don't have one or they on meetings so how does the center run is it run by brainless hooligans who have no idea what they doing. Very fast to deduct money off my account but when asking where is my data nobody has an answer for me???