CV
Chriscelle V
1 reviews | Active since Mar 2011
05 May 2015, 16:01
*****ing data with an sms
Seriously, must I always have problems with MTN, my account was recharged on the 2nd with 100mb, on the 4th I received an SMS saying my data is gonna expire in two days. When I checked after that all my data was gone that was about +-87mb. Normally I receive an SMS saying u are now halfway thru your data blah.... I didn't get that SMS, I logged a call with Akwasi ref ***, and not I told him was on my call I logged. I want to hear nothing I want all my data refunded. Mtn is being very ridiculous. I can or has never used 100mb in two days. I want every single data back. I had to recharge my account to use my phone I want it now
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MTN South Africa's replyOfficial
15 May 2015, 12:19Hello Caleb24,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our systems shows that your recurring data bundle was depleted on the Internet sessions, until the early hours of the 4th of May)bulky on social networks(Whatapp,Facebook,ect.)In future, to keep your data charges at a minimal, kindly ensure that you switch off your handset mobile data if you're not using your Internet and switch it on when you need to use it and when you switch it on, please ensure that your data background, GPS and auto sync are off(unless you wish to use them)I hope you find this response in order.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our systems shows that your recurring data bundle was depleted on the Internet sessions, until the early hours of the 4th of May)bulky on social networks(Whatapp,Facebook,ect.)In future, to keep your data charges at a minimal, kindly ensure that you switch off your handset mobile data if you're not using your Internet and switch it on when you need to use it and when you switch it on, please ensure that your data background, GPS and auto sync are off(unless you wish to use them)I hope you find this response in order.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Best regards,
MTN South Africa's reply15 May 2015, 12:19
Official
Hello Caleb24,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our systems shows that your recurring data bundle was depleted on the Internet sessions, until the early hours of the 4th of May)bulky on social networks(Whatapp,Facebook,ect.)In future, to keep your data charges at a minimal, kindly ensure that you switch off your handset mobile data if you're not using your Internet and switch it on when you need to use it and when you switch it on, please ensure that your data background, GPS and auto sync are off(unless you wish to use them)I hope you find this response in order.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our systems shows that your recurring data bundle was depleted on the Internet sessions, until the early hours of the 4th of May)bulky on social networks(Whatapp,Facebook,ect.)In future, to keep your data charges at a minimal, kindly ensure that you switch off your handset mobile data if you're not using your Internet and switch it on when you need to use it and when you switch it on, please ensure that your data background, GPS and auto sync are off(unless you wish to use them)I hope you find this response in order.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Best regards,