*****ing data, cannot speak to a consultant
<p>I recharged with 1GB data yesterday and now it's depleted! It's impossible that I could have used up 1GB of data in only a day. I suspect that MTN is *****ing my data. Secondly when I phoned the call centre the "champion" told me that I need to phone from the sim card from which the data was ******, but when I do there is no option to speak to a consultant! This is unacceptable. I am suspecting foul play on the part of MTN. </p>
Good Day marcharl-jankowitz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that 1GB was loaded to your cell number on the 18-05-2016 and you received 1GB promo data, The promo data was used up first and depleted on the 19-05-2014 and the 1GB was depleted on the 22-05-2016. Please be advised that you had active internet sessions that charged you on the loaded bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day marcharl-jankowitz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that 1GB was loaded to your cell number on the 18-05-2016 and you received 1GB promo data, The promo data was used up first and depleted on the 19-05-2014 and the 1GB was depleted on the 22-05-2016. Please be advised that you had active internet sessions that charged you on the loaded bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery
Kind Regards,
Zukiswa
REQ:***
Best regards,