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De E

1 reviews | Active since Sept 2011

08 Oct 2015, 07:31

*****ing data

I have 3 contracts with MTN, 2 old ones and a new one. I never had a problem with my data until the beginning of September. My data would last most of the month but suddenly the last 2 months it doesn't even last 2 weeks!! How is possible for data to disappear during the night when I'm asleep and mobile data is switched off? I take screen shots of my available data when I go to bed and when I wake up in the morning sometimes even 20MB is gone. This is ridiculous and I'm considering cancelling my contracts if it does not get sorted!

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Oct 2015, 15:15
Official
Hello Sule2010,

We are truly sorry for any inconvenience caused.

We have now perused your account and see that a request has been logged by an agent in the customer service call centre for the data depletion to be investigated. The reference number for the request logged is REQ:***.

We will only be able to confirm what happened to the data once a thorough investigation has been done.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,