MR
Margaret R
1 reviews | Active since Mar 2009
27 Nov 2017, 10:01
"*****ing" data
On 6 November I lodged a review / complaint about the fact that I received a high data usage bill (today again received a relatively high data usage bill) and that the call centre agent had told me that even when on wifi, MTN first depletes my data limit and I must switch off my mobile data when using wifi and switch it back on when I am not in a wifi area. Surely that defeats the purpose of doing anything on wifi. I received a response to say that someone would get back to me soon. Still waiting 3 weeks later. This is the second time in as many months that MTN have promised that someone would get back to me and they haven't bothered.
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MTN South Africa's replyOfficial
28 Nov 2017, 22:34Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that you have set up a usage limit for R200.00 on the account, once you have utilized the allocated free data and minutes the system will allow you to make further usage for calls or data as per the usage limit set up.
Kindly be advised if your Mobile data is not turn off while on Wi-Fi the data will be depleted and account will be billed for extra usage.
The extra billing charges is billed accordingly as per the usage limit set up for R200.00, the account was not billed more than the usage limit set up.
Please change the usage limit on your device to R0.00 not to be billed extra for any data or calls.
*141*5# choose the option for usage limit follow the steps.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply28 Nov 2017, 22:34
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that you have set up a usage limit for R200.00 on the account, once you have utilized the allocated free data and minutes the system will allow you to make further usage for calls or data as per the usage limit set up.
Kindly be advised if your Mobile data is not turn off while on Wi-Fi the data will be depleted and account will be billed for extra usage.
The extra billing charges is billed accordingly as per the usage limit set up for R200.00, the account was not billed more than the usage limit set up.
Please change the usage limit on your device to R0.00 not to be billed extra for any data or calls.
*141*5# choose the option for usage limit follow the steps.
Kind Regards,
Alice van der Merwe
Best regards,
MR
Margaret R's updateReviewer Update
29 Nov 2017, 07:45It just does not make sense that you have to switch off your mobile data every time you are in a wifi area and then switch it back on when you leave the wifi area. The previous time I had queried/complained about the same thing to MTN customer care they advised that my data limit had been set at over R800, a limit which I never asked for? No response to my complaint I then lodged that time even though I received a note to say someone would be in contact. I moved away from Vodacom and have had my contract with MTN for many years but I will be re-evaluating that as I do not think customers get what they pay for and MTN obviously don't care as long as they keep making money off of their customers.
MR
Margaret R's update29 Nov 2017, 07:45
Reviewer Update
It just does not make sense that you have to switch off your mobile data every time you are in a wifi area and then switch it back on when you leave the wifi area. The previous time I had queried/complained about the same thing to MTN customer care they advised that my data limit had been set at over R800, a limit which I never asked for? No response to my complaint I then lodged that time even though I received a note to say someone would be in contact. I moved away from Vodacom and have had my contract with MTN for many years but I will be re-evaluating that as I do not think customers get what they pay for and MTN obviously don't care as long as they keep making money off of their customers.