*****ing data
How the hell do you explain this MTN!!! Two days ago I queried my account going from an average of R375 per month to over R800 this month and they said it was data usage but I still had over 800MB available... which is strange in the first place because I have 2GB per month and mostly use my Wi-Fi. So today I receive sms that my query was resolved only to find out that I now have 8KB available and my account had suddenly gone up to over R1,000! Please anybody out there with a number or something that I can complain to? Call centre clearly useless if this was the outcome?
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MTN South Africa's replyOfficial
14 Nov 2017, 06:32Dear Marche,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Please bear with ud during this process feedback will be provided.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply14 Nov 2017, 06:32
Official
Dear Marche,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Please bear with ud during this process feedback will be provided.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
MTN Complaints Management Team
Best regards,