NH
Natalie H
1 reviews | Active since Mar 2017
19 Oct 2017, 12:56
*****ING DATA!!!!
I have been a mtn customer for many many years and now recently I though I was going crazy . I noticed every time I had put in data within MINUTES it would say my data has been depleted. I phoned into customer care and spoke to an operator . he said to me that it because of my background apps being open . I don't leave ANY of my Apps open . I have now in a week approximately spent about R200 or so of airtime that I HAVENT EVEN USED . MTN get your service fixed or youll be loosing a lot of customers. I have never been ********** so much in my life . So mad! I should be changing networks now I don't even load airtime nor data!!!!!!!!!!!!
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
20 Oct 2017, 12:15Good day Natalie,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please provide the cell phone number you have been loading, according to our system the number you provided is locked due to non payment?
Please send the number via a private message.
REQ:***
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply20 Oct 2017, 12:15
Official
Good day Natalie,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please provide the cell phone number you have been loading, according to our system the number you provided is locked due to non payment?
Please send the number via a private message.
REQ:***
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
NH
Natalie H's updateReviewer Update
20 Oct 2017, 12:22Hi,
The number I have been using is ********** . this is the one that has been using my data so fast!
Please help me find out the problem.
NH
Natalie H's update20 Oct 2017, 12:22
Reviewer Update
Hi,
The number I have been using is ********** . this is the one that has been using my data so fast!
Please help me find out the problem.
NH
Natalie H's updateReviewer Update
20 Oct 2017, 12:22Hi, The number I have been using is *** . this is the one that has been using my data so fast! Please help me find out the problem.
NH
Natalie H's update20 Oct 2017, 12:22
Reviewer Update
Hi, The number I have been using is *** . this is the one that has been using my data so fast! Please help me find out the problem.