AR
Anita R

1 reviews | Active since May 2014

30 Mar 2017, 15:06

*****ing Data

<p>Why when I buy data does it expire in 30 days? Did I not pay for that data? And now you simply take whatever I have left after 30 days and make it zero! What if I want to keep some for the next month? Surely if you have to put a time limit on it you can stretch it to 6 months? You are *****ing what I've paid a lot of money for. In no other country have I had data expire or had to pay such crazy ridiculous prices for data. Please do something about this because it's becoming too much!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Mar 2017, 16:17
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that data bundle expiring in 30 days is our Carry Over Business Rule which has received ICASA approval before it was implemented.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,