JS
Johan S
1 reviews | Active since Oct 2016
24 Oct 2016, 16:04
*****ing Data
<p>I stop using MTN data by setting the APN settings to Afrihost, due to previous theft of data by MTN. I monitored the MTN data and noted+- 150 MB ****** in the last week, after not being on the MTN Data network and confirmation from MTN's app that I did not use the data, but still deducted 150 MB</p>
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Replies (2)
MTN South Africa's replyOfficial
24 Oct 2016, 17:02Good Day Johan Smal,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your number has used a total of only 19kb from the 14 October 2016 to date. Kindly contact our Data Support Team on *** for assistance with your device settings should you be uncertain of anything.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply24 Oct 2016, 17:02
Official
Good Day Johan Smal,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your number has used a total of only 19kb from the 14 October 2016 to date. Kindly contact our Data Support Team on *** for assistance with your device settings should you be uncertain of anything.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
JS
Johan S's updateReviewer Update
24 Oct 2016, 21:15Itumeleng
I do not need support on the data settings, as I do not want to use MTN again for data as they ***** it.
After not using MTN on my APN settings, I still checked my data balance on your app. On Monday 17 Oct 2016 the available balance was 694,84MB (Screenshot Taken). Yesterday 23 Oct 2016 I viewed my balance and it was 569,81 MB available. (Screenshot again available) That is 125MB missing without using any MTN Data. I know this is an old tactic to have people reply and keep themselves stupid (or perhaps really stupid) and hope customers get tired of dealing with stupidity. Please don't use this tactic.
Refund and stop *****ing my data.
JS
Johan S's update24 Oct 2016, 21:15
Reviewer Update
Itumeleng
I do not need support on the data settings, as I do not want to use MTN again for data as they ***** it.
After not using MTN on my APN settings, I still checked my data balance on your app. On Monday 17 Oct 2016 the available balance was 694,84MB (Screenshot Taken). Yesterday 23 Oct 2016 I viewed my balance and it was 569,81 MB available. (Screenshot again available) That is 125MB missing without using any MTN Data. I know this is an old tactic to have people reply and keep themselves stupid (or perhaps really stupid) and hope customers get tired of dealing with stupidity. Please don't use this tactic.
Refund and stop *****ing my data.