*****ing DATA
<p>Absolute worst service ever!!! </p> <p>How is it possible to load my monthly data on 22 September (for October) and informing me that my data is finished for the month on 27 September??? My monthly data is always enough for the entire month.</p> <p>I never download anything from my phone or even had time to browse the internet before I was cut off. I have logged a call on Wednesday 28 September, the lady I spoke to, Charlotte, said that she will log the call and send me the ref number, which I never received. I phoned back again today to find out no calls or queries have been logged.</p> <p>I then spoke to Nombulblo who logged the call again… I hope… but this still doesn’t solve my data problem. She said that the data was used up and they cannot tell me for what it was used.</p> <p>This isn’t the first time I’m sitting with this problem, and no one can ever assist me. They are very quick to debit my account every month, but there is absolutely NO SERVICE if I have any queries.</p> <p>I really hope management will contact me and resolve this problem. If not I have no choice but to move to a different service provider!</p>
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
10 Oct 2016, 15:1110 days later and still no response.............
's update10 Oct 2016, 15:11
Reviewer Update
10 days later and still no response.............
MTN South Africa's replyOfficial
12 Oct 2016, 13:03Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note the billing for airtime loaded on the 21 September 2016 falls under the unbilled invoice as it has not finalized as yet. We can only send the detailed report once the invoice has finalized on the 20 October 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply12 Oct 2016, 13:03
Official
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note the billing for airtime loaded on the 21 September 2016 falls under the unbilled invoice as it has not finalized as yet. We can only send the detailed report once the invoice has finalized on the 20 October 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
's updateReviewer Update
12 Oct 2016, 15:21Hi Itumeleng,
Thank you for responding.
So does this mean someone will contact me on 21 October regarding this matter? Or will I have to phone again like I do every month and no one assists me? I also asked for the previouse month to be revised. This has still not been done.
I need my data back that I definatly did not use up within 5 days of receiving is. I do not have alot of money to waist on paying for my contract and data and not even receiving it.
Please can you assist me?
's update12 Oct 2016, 15:21
Reviewer Update
Hi Itumeleng,
Thank you for responding.
So does this mean someone will contact me on 21 October regarding this matter? Or will I have to phone again like I do every month and no one assists me? I also asked for the previouse month to be revised. This has still not been done.
I need my data back that I definatly did not use up within 5 days of receiving is. I do not have alot of money to waist on paying for my contract and data and not even receiving it.
Please can you assist me?
's updateReviewer Update
26 Oct 2016, 10:24CAN SOMEONE PLEASE ASSIST ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SAME PROBLEM HAPPEND AGAIN!!!!!!!!!! AND THE PREVIOUS ONE HAVENT EVEN BEEN SORTED OUT!!!!!!!!!!!
's update26 Oct 2016, 10:24
Reviewer Update
CAN SOMEONE PLEASE ASSIST ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SAME PROBLEM HAPPEND AGAIN!!!!!!!!!! AND THE PREVIOUS ONE HAVENT EVEN BEEN SORTED OUT!!!!!!!!!!!