AS
Alwanda S

1 reviews | Active since Oct 2017

21 Oct 2017, 10:31

*****ing customers money

I keep getting deductions referring to this number ********** 701. When I dial *141*5# it says I am not subscribed to any content services. When I dial the number it does not exist. Call duration on my invoices is 0:00... Every month I lose +- R200 of airtime to this **** from MTN. I think MTN is not protecting us consumers as I believe that anyone who subscribes to anything must first be sent an SMS to confirm. It seems as long as these people have your cell number they can deduct what ever they want. This has been going on for more than a year. MTN don`t do anything to resolve this. I have about 50 emails to MTN in connection to this problem, and yet this is still happening every day on my account. I need this stopped OK these amounts reversed. I have not clue as to what I am paying for and no-one has access to my phone.

Alwanda

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Replies (1)
AS
Alwanda S's update30 Oct 2017, 10:15
Reviewer Update
Yet a again MTN sends a email and apologize for the inconvenience. But nothing gets done to the problem. Its been 7 days since contacted by MTN and nothing has been done. The only choice is to let the rest of South Africa see what is happening.