*****ING AND LYING
<p>I have been a cash paying client with MTN for 9 years. After paying my imvoice this month- MTN took it upon themselves to debit my bank account *******ly and without my permission. For over a week I have spoken to 4 call centre agents, one supervisor and made one previous HELLO PETER complaint. <br />Grace- told me I would be refunded within 48 hours<br />Tsepho- gave me a different time frame and then hung up when I asked for a supervisor<br />Zanele- also gave me a different time frame and then also hung up when I asked for a supervisor<br />The guy who rep**** on Hello Peter never bothered to follow up or escalate the issue as promised.<br />Finally I speak to a supervisor- he promises to push and tells me I will have my money by wednesday<br />Wednesday - No Money!<br />Thursday - NO MONEY!<br />Finally I speak to Portia Rapholo - she seems eager to help and promises to escalate my refund. She actually calls me back and tries somewhat to keep me updated. She tells me there was a "problem" in the banking department but my money would be paid in THAT SAME DAY or on FRIDAY. She promises to check in to ensure that it does. <br />FRIDAY - Portia proves that NO ONE at MTN CAN KEEP their word and tells me the money will now take a further 24-72 hours to clear!!! All the while I am out of pocket and having to make other plans!! Disgusting! Disgusting! Disgusting dishonest behavior for MTN and ALL STAFF! I will not be renewing my service with you. After 18 years of loyalty to you- it's clear you don't deserve it!</p>
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MTN South Africa's replyOfficial
11 Jun 2017, 20:02Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that refund was processed on the 08 June 2017 however it takes up to 5 working days for the amount to reflect in your bank account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply11 Jun 2017, 20:02
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that refund was processed on the 08 June 2017 however it takes up to 5 working days for the amount to reflect in your bank account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
's updateReviewer Update
11 Jun 2017, 20:07Oh wow Itumeleng. You are just another name in a LONG list of MTN employees who gave me a completely DIFFERENT timeline as to when the month would be paid into my account. I have heard everything from 24 hours to 7 working days to 10 working days! Your staff are *********** of giving a correct answer! I will not be renewing my contract with you. Say good bye to 18years of loyalty. By the the way - it's 2017- interbank transfers take 24 hours/ unless you are special and like holding onto our *******ly ****** money so you can earn interest and get rich.
's update11 Jun 2017, 20:07
Reviewer Update
Oh wow Itumeleng. You are just another name in a LONG list of MTN employees who gave me a completely DIFFERENT timeline as to when the month would be paid into my account. I have heard everything from 24 hours to 7 working days to 10 working days! Your staff are *********** of giving a correct answer! I will not be renewing my contract with you. Say good bye to 18years of loyalty. By the the way - it's 2017- interbank transfers take 24 hours/ unless you are special and like holding onto our *******ly ****** money so you can earn interest and get rich.