*****ing airtime and data!!!!!

<p>This morning i put my phone on after 3 day and I recharged my mtn prepaid sim card with R30. So I went on to buy data only to be told that I have insufficient Funds. I checked my balance and saw that my balance was R3.80. I restarted my phone and checked my balance again. It showed R20.80. I tried to buy data again but it gave me the same insufficient funds message. When I checked my balance it was R0.00. Confused I restarted my phone again. The balance then showed R2.80. Confused I contacted mtn customer services and spoke to an agent Shaheed. He tried to put the blame on me by saying that my phone shows Internet activity. So I tried to explain that my mobile data was off and I did not use the Internet. Then he says according to his system Google play store took all my airtime. But my phone is set to be updated only with wifi. Then he said that I manually downloaded something or updated it. His explanations were really ****ing me off. Then I told him that in a space of a couple seconds R30 data cannot go just like that. Then I told him have his supervisor contact me because I cannot speak to him.. I gave him another number to call me on. The supervisor contacted me and was very rude until I told him not to speak to me like that. Then I explained to him the issue and gave him all the details he needed. I told him I did not use that sim card for 3 days. And I only put it on this morning. He said I'm lying and that he can see my phone was on all the time. I insisted and told him that is not possible my phone was off as I was using my other sim card. Then he kept on insisting that my phone was on and he was starting to get aggressive. Then I asked him which number he checked turns out he checked the number he called me on instead of the one which I had the issue with. He didn't listen nor did his agent give him the number that I queried on. But he went on to make me a **** until I corrected him. Without even an apology he just continued saying that I used the Internet that's why my airtime was taken. Despite me trying to explain that i did not go onto the internet. I would have left it of it was just the case of the airtime but they tried to make me a **** which made me angry. DISGUSTING BEHAVIOUR!!!!! I am changing my service provider as mtn seems to have sick customer service!!!!! I will be taking this up even further and maybe even go to the media. Damn ROGUES!!! </p>