HF
Howell F
1 reviews | Active since Mar 2009
05 Aug 2016, 04:40
*****ing Airtime
<p>****** airtime minutes by MTN [# ********** 3] - STILL WAITING FOR A RESPONSE</p> <p>Hi.</p> <p>I would like to know why my airtime minutes of 500 minutes plus as per 31 July 2016 has not been carried over. My new balance is only 200 minutes which is incorrect. This ****** airtime minutes must be replaced immediately.</p> <p>I am awaiting your favourable response</p> <p>Regards</p> <p> </p>
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MTN South Africa's replyOfficial
15 Aug 2016, 13:26Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN has revised its current pricing and package structures which includes changes in the carry over rule of minutes, data. The carry-over has changed from 5 times carryover of unused inclusive Airtime to 2 times carryover of unused inclusive Airtime. For more information please visit www.mtn.co.za
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply15 Aug 2016, 13:26
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN has revised its current pricing and package structures which includes changes in the carry over rule of minutes, data. The carry-over has changed from 5 times carryover of unused inclusive Airtime to 2 times carryover of unused inclusive Airtime. For more information please visit www.mtn.co.za
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,