SC
SHELDON C
1 reviews | Active since Aug 2013
10 Sept 2015, 20:30
*****ING AIRTIME
I AM FED UP WITH THIS NOW!!!1I cant even recharge my MTN cell number, because every time I load more than R10...all my airtime is GONE!I have a contract number and this has happen on numerous occasions(NOT ONLY TO ME), where every time you recharge your total airtime is deducted.Whats so HILARIOUS is the fact that they leave you with a few cents..example R0.02 airtime available,for you to do what with???<br> <br> Prior to this incident, I was told that I had joined a subscription(s) which I never heard of, therefore I was billed?<br> <br> WHAT THE HELL ISGOING ON WITH THIS NETWORK!!!
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MTN South Africa's replyOfficial
14 Sept 2015, 11:26Hello CUTTYSHARK,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that you charged for content services. Please note that this is a 3rd party service and we cannot load it from our side. The system shows that you are currently subscribed to SmartCall and SMSNET. Please dial *141*5# OK and select Content Services to unsubscribe and block the service.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that you charged for content services. Please note that this is a 3rd party service and we cannot load it from our side. The system shows that you are currently subscribed to SmartCall and SMSNET. Please dial *141*5# OK and select Content Services to unsubscribe and block the service.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply14 Sept 2015, 11:26
Official
Hello CUTTYSHARK,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that you charged for content services. Please note that this is a 3rd party service and we cannot load it from our side. The system shows that you are currently subscribed to SmartCall and SMSNET. Please dial *141*5# OK and select Content Services to unsubscribe and block the service.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that you charged for content services. Please note that this is a 3rd party service and we cannot load it from our side. The system shows that you are currently subscribed to SmartCall and SMSNET. Please dial *141*5# OK and select Content Services to unsubscribe and block the service.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,