***** Airtime & data
<p>Missing data and airtime - no expanation , only excuse background aps - whih is not true need to be refferrred to consumer board, *****ing from clients </p>
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MTN South Africa's replyOfficial
04 Aug 2017, 07:50Dear Charl,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s my goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply04 Aug 2017, 07:50
Official
Dear Charl,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s my goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
's updateReviewer Update
07 Aug 2017, 10:23I called 808 3x last week.....to question the missing data and airtime - I am also going to open an official complaint since last night I was given the excuse I have subscribtion services but no proof of me subscribing also 1st time it was mentioned. I feel this is a new excuse to warrant *****ing my airtime and data..
's update07 Aug 2017, 10:23
Reviewer Update
I called 808 3x last week.....to question the missing data and airtime - I am also going to open an official complaint since last night I was given the excuse I have subscribtion services but no proof of me subscribing also 1st time it was mentioned. I feel this is a new excuse to warrant *****ing my airtime and data..
's updateReviewer Update
30 Aug 2017, 12:31Still no response or admission from MTN yesterday loaded R15 within 10 min gone without making a call or anything, they are running out of excuses, then the network then the phone, but I had the same phone last year without any problems.... consumers should unite and institute a class action, this is blatant theft and I am considering ******** charges..... No Wonder they got fined in Nigeria -!!
's update30 Aug 2017, 12:31
Reviewer Update
Still no response or admission from MTN yesterday loaded R15 within 10 min gone without making a call or anything, they are running out of excuses, then the network then the phone, but I had the same phone last year without any problems.... consumers should unite and institute a class action, this is blatant theft and I am considering ******** charges..... No Wonder they got fined in Nigeria -!!