HB
Henri B
1 reviews | Active since Mar 2009
28 Jul 2015, 16:08
Stay with Cell C or Vodacom.. Dont fall for MTN
10 July, I ported from Vodacom to MTN, and heard all these lovely stories about how good the Yellow company is..<br> <br> BIGGEST MISTAKE<br> <br> 1. I reported bad signal in my area, got a reference number after completing a form ***1... That was 18 days back.. No updates regarding it, no response.<br> <br> I ge call failures, struggle to call due to signal issues.. And even now.. I can not dial.. Keep failing.<br> <br> This is a typical South African company, in a race to see who can offer the worst service. <br> <br> I need a response MTN, as I'd like to this further if not resolved.
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MTN South Africa's replyOfficial
07 Aug 2015, 11:17Hello boerjie,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the coverage management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the coverage management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply07 Aug 2015, 11:17
Official
Hello boerjie,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the coverage management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the coverage management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***