sS
seripelerato S

1 reviews | Active since Jul 2017

27 Feb 2025, 23:04

Stay away from mtn south Africa its a big ****

Hello Peter, I require your assistance in resolving an issue with MTN South Africa. I had a month-to-month home internet contract, which I cancelled on February 26, 2024. I returned the WiFi router, despite having paid for it, and my SIM card was taken. I was assured that the contract would be cancelled, and my debit day was scheduled for March 4, 2024. However, I closed the account due to financial difficulties. When I contacted the FB team, I was informed that I would be debited. My question is, what will I be debited for? I cancelled the contract before the debit day and before any data was loaded. The SIM card and WiFi router are in MTN's possession. Please provide clarification on this matter. Additionally, I was treated rudely by a consultant at the Evaton Mall MTN store. I suggest that MTN provide their staff with training on customer service etiquette to prevent similar incidents in the future. Yello Device booked for collection. Ref: *** Query? ***Y'ello! Your contract is set to be cancelled on 02/26/2025. An MTN consultant will be in touch to confirm this with you, or you can call customer care on 135. Have a great day! No one even contacted me

Y'ello! We've changed the cancellation date for your *** MTN line to 02/27/2025. You'll be billed accordingly. Have a great day!

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