Stay Away from MTN SA

Unfortunately one has to rate MTNs service, hence the 1 star as they should actually have a negative star rating! Rather use any other service provider out there and avoid MTN

I have been trying since August to get a contract (that was due for an upgrade) package changed. I spoke to an agent in August and they processed it through for my requested package.

The package I requested was a cheaper package than the one I was on.

BUT as it turns out there was a system error. So I am now on a month to month contract due to MTNs incompetence! And yes, at a much higher monthly rate!!

When I queried via email, my many emails were just ignored and not responded too. My phonecalls were ignored BUT yet MTN carries on debiting me at the higher monthly rate!

Eventually because Ive sent an email to them copying in the consumer council I get a phone call today with the agent stating the following:-

They are calling it "unfortunate" that the account status was "Pending for some time" which caused it not being processed as it was a system error!.

They are now telling me because the account is now no longer an upgrade and it is on a month to month (DUE TO THEIR INCOMPETENCE) they cannot give me the package that the request was processed through for way back in August!!!

They now want me to reapply for a contract!!! (but it cannot be the one that I originally app**** for???

I find this unacceptable as I have been charged much higher rates being on a month to month contract and MTN just seems to be delaying matters but yet deduct the higher rate from me every month.

I have requested that management gets involved to sort this out to no avail. Then today because I am frustrated with the agent on the phone, having had to repeat myself I dont know how many times since August and being told all of the above - the consultant just puts the phone down!!.

Why can I not speak to someone with authority who could potentially sort this issue out ! Why can they not just rectify their mistake and put me onto the contract I initially requested!!

They have all of the voice recordings since August, as well as the reference numbers - Yet they want to make it my problem to reapply - but "unfortunately" I cannot get the package I originally requested that was available to me in August!!!!!!!