CR
Cobus R
1 reviews | Active since Jul 2011
11 Feb 2015, 12:14
Stay away from MTN if you want good service
Mtn's service sucks. Cannot wait to switch to Vodacom
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Replies (1)
MTN South Africa's replyOfficial
24 Feb 2015, 10:59Hello cobusroos,
We are truly sorry for any inconvenience caused and for the delayed response.
We've perused your account and see that you requested to be migrated over to prepaid on the 19th of February 2015 but you were also advised that you still have airtime available and that you would forfeit it if you continued with the migration.
We see that you would have called back on the 20th of February 2015 to get the migration after you have used up the airtime. If you have now used up the airtime you can call our Cancellations Department and request that the number be migrated immediately.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've perused your account and see that you requested to be migrated over to prepaid on the 19th of February 2015 but you were also advised that you still have airtime available and that you would forfeit it if you continued with the migration.
We see that you would have called back on the 20th of February 2015 to get the migration after you have used up the airtime. If you have now used up the airtime you can call our Cancellations Department and request that the number be migrated immediately.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply24 Feb 2015, 10:59
Official
Hello cobusroos,
We are truly sorry for any inconvenience caused and for the delayed response.
We've perused your account and see that you requested to be migrated over to prepaid on the 19th of February 2015 but you were also advised that you still have airtime available and that you would forfeit it if you continued with the migration.
We see that you would have called back on the 20th of February 2015 to get the migration after you have used up the airtime. If you have now used up the airtime you can call our Cancellations Department and request that the number be migrated immediately.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've perused your account and see that you requested to be migrated over to prepaid on the 19th of February 2015 but you were also advised that you still have airtime available and that you would forfeit it if you continued with the migration.
We see that you would have called back on the 20th of February 2015 to get the migration after you have used up the airtime. If you have now used up the airtime you can call our Cancellations Department and request that the number be migrated immediately.
Regards
Tim
MTN Complaints Management Team: REQ:***