1 reviews | Active since Nov 2016
Stay away from MTN if there is bad connectivety, regardless of their promises to rectify
<p>I have set up new branch offices in Somerset West and upon signing my rental contract, contacted MTN networking to raise my concern over bad to no connectivity in the area. I was given a case number and told the technicians will be deployed and the situation resolved within 10 days.</p> <p>It is now 5 weeks later and whenever I contact then they say it is still being investigated by their technicians. I have never received any contact from them and on my last conversation they asked if they can forward me to retentions so I can cancel my contract at by paying a penalty.</p> <p>If you have bad connectivity please rather go with another network. DO NOT USE MTN, no matter what they promise.</p>
Good afternoon Morney
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Kindly contact our coverage helpdesk. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Alternatively populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when traveling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Good afternoon Morney
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Kindly contact our coverage helpdesk. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Alternatively populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when traveling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***