SB
Steve B

1 reviews | Active since Oct 2015

13 Jun 2022, 08:43

Stay away from MTN

I run a gust house in Langebaan and have purchased MTN LTE for my Internet connection. It has been nothing but a problem where for the first month it would not even connect. MTN staff have a policy of get rid of the customer by making stuff up rather than get our product to work. Eventually then replaced the sim rather than keep doing a "reset" and the device connected and worked for a few weeks. For the past 6 weeks it connects for about an hour and then drops its connection with the Internet light going red. Again I went back to MTN who said it was not keeping it "fixed" protocol and the again did a rest. It worked for a few days and then went back into dropping its connection. While I cannot get a working Internet I am still paying full price for no service and there is no motivation from MTN to help. Yesterday I went into the shop and was given another "get rid of the customer" response where I was told to call tech support on 083 135 and they will help me. The number is for number porting or Covid assistance not tech support the Staff member, Azri gave me his cell number to call if I had any problems. So I called and the call just gets cancelled. This has led me to post here. If the MTN service works then great, but if not they are the worst company to deal with. A total sham, ****, *******.

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