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KM
KP M

1 reviews | Active since Mar 2020

16 Mar 2020, 17:09

STAY AWAY FROM MTN AND MTN INSURANCE!!!!

I'm sick and tired of the back and forth. My mom and I have been calling MTN and MTN insurance for the past month and they are not helping with anything. The cellphone insurance was cancelled 20th December 2019. I HAVE PROOF OF THE CANCELLATION!!! AND they keep debiting her account for the insurance. This is so ****** unfair and it's making us so angry because we've been loyal customers for YEARS NOW!!! I honestly don't know why we're still with MTN. The insurance claims that they cancelled it and the billing department is not doing their job. When we call MTN (135) they tell us they are still taking the same amount because on their side its not reflecting that the insurance is cancelled. This is ****ING US OFF VERY MUCH. This is ****************!!! My mom called again today and she's being told the same damn story but no one is willing to help. MTN insurance claims they escalated the matter, but to who? because no one has helped us in a month. Even when I provided proof of cancellation to an agent on Twitter, they didn't help us with anything we are so upset. What more can be done now??? You can't keep taking money for services we cancelled. What's so difficult about this? WE DON'T WANT YOUR INSURANCE!!! STOP TAKING OUR MONEY!!!

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KM
KP M's update17 Mar 2020, 09:10
Reviewer Update
We have contacted the insurance department multiple times and they claim that it's cancelled on their side. When we call MTN (135) They tell us it has NOT been cancelled on their side. Hence we're tired of the back and forth. This has been happening for months. They **** and said they escalated the matter to the billing department. This was weeks ago. Still nothing. SOMEONE OS NOT DOING THEIR JOB AND THEY SHOULD NOT MAKE IT OUR PROBLEM. MTN is still taking the same amount WITH the insurance. I don't know what this is but it's so unfair and really upsetting. Why are you treating your loyal customers like this? We can't keep calling each department and have them tell us different stories. If it's cancelled why are you still taking the money? It can't be that hard to cancel insurance. It also can't be hard to tell YOUR billing department to stop the debit order! FIX THIS!!! WE DON'T WANT YOUR INSURANCE ANYMORE!!!