1 reviews | Active since Oct 2020
STAY AWAY FROM MTN AND MOBILESPLUS - THEY WILL MAKE YOUR LIFE MISERABLE
So around January 2021, MTN decided to give my confidential contract information to Mobilesplus to entice me into getting one of the contracts upgraded before it was due. Even though I was unaware that I was not yet due for an upgrade, I asked if the changes to my contract would incur any additional charges and the response given by the agent was a firm "NO". Come February invoice I've been charged a migration fee of roughly R1400 that MTN now refuses to reverse. I regret ever taking that call and believing anything that was said to me that day. MTN won't even do jack **** about this mess that they've caused. I didn't know about Mobilesplus until MTN decided my contracts that I signed with them in confidentiality were worth handing over to some other company just so that my things get messed up. They even refuse to cancel my contracts, cos frankly I want nothing to do with MTN anymore. You get to a point where you're just tired of having the same conversation with their consultants just to get the mess they created for you sorted. Stay away from MTN contract changes via phone calls whether it be through them or Mobilesplus - you'll be stuck with issues that will never get solved. Ruining your credit score in the process. Ow and they keep charging interest with each month you keep refusing to pay the charges they failed to inform you of but decided to charge you anyways.
