STAY AWAY FROM MTN! And don't dare to be a loyal customer...

I've had mobile contracts with MTN for probably in excess of 10 years. Despite some issues over the years (exorbitant data charges, content charges, etc.) I've remained loyal to the service provider.

My contract was recently due for an upgrade, but the packages offered by MTN were inadequate. Both in terms of pricing and options they did not compare well to those offered by other providers. What a mission to cancel my contract with MTN! After several emails, Whatsapp chat attempts and store visits, they still could not assist and advised that the cancellation can only be communicated to them after the contract has lapsed. The Clearwater Mall MTN store consultants would not even consult with me and just advised that the contract will cancel by itself.

Today I braved the Call Centre, and spent valuable minutes of my life persuading the Consultant that I do not wish to UPGRADE but would like to CANCEL. She then went on to offer an incredible package at an even more amazing price. When I questioned this, she advised that only Retentions can offer those deals, that it's not possible to get those deals by electing to upgrade at the store.

What an absolute ********* way in which to conduct business. The customers staying loyal get the inflated prices, whilst the ones being fed up get the more reasonably priced options?

Needless to say, I still elected to cancel my contract as I do not wish to stay with a provider that does business in such a way. Just to be told that a one month notice would still apply (regardless of my many store visits, emails and chats advising them of the cancellation).

MTN never ceases to amaze.