STAY AWAY FROM MTN

Upgraded and got a new phone on 7 August. Few days later the phone just died, can't be switched on. Returned it on 15 August. Still have no feedback, every time I call the Technical Call Centre just say still needs to be assessed. Waiting time is 3 weeks. This is ridiculous. You have to pay for the month but you don't even have a phone and this is a new phone. Really think 3 weeks is unreasonable especially since it is a brand new phone