STAY AWAY FROM MTN!!!

DO NOT TAKE CONTRACTS WITH THESE PEOPLE!!!! STAY AWARE **** BEWARE!!! The aftersales service is pathetic and you will not get any help! From the stores to the call centre, no one know what's going on. You get conflicting information from everyone! The complaints email address takes 5 days to respond and you don't actually get any help. I took out a home router contract on June 9th and they charged me pro-rata and then a month in advance which is fine but then they charge me again on 4 July. I took the router to KZN from JHB and the router did not work. I called the call centre after getting no response from the complaints email address after emailing them day after day. The call centre then said I need to change the address on the router which they said they did on their side and I need to wait 15 mins and switch off the router and switch on again. ref number ***. This did not work and the next day I called the call centre again and was told again that the address needed to be updated and that I would need to wait 15 mins and it should be fine ref number ***, but again this did not work. I eventually went to the Chatsworth Centre branch MTN and was then told there that the router can only work in the address that was loaded on the account when I first took out the contract. Why the hell was I not told this when I took out the contract??? Why the they hell did the call centre tell me something different??? I then called to cancel the contract on the retentions line and spoke to Astin. He put the incorrect cancellation date on the contract!! He said that he fixed it and everything will be fine but I asked for an email confirmation of that but he dropped my call! When I tried to call back the call centre was closed! He obviously knew that he did something wrong and that I would not be able to call back. I AM SO SICK OF MTN!!! STAY AWAY FROM THIS NETWORK!!!