Stay away from MTN

My contract came to an end in 2022. Phoned the call centre to convert the contract to a pay as you go as I could no longer afford the contract. The consultant said the last premium would be deducted in December. February, the debit order started to go off again. I returned the debits and phoned the call centre. I spoke to a call centre agent again and she said she would sort it out for me. Never heard about it again. The debit order also didn't go off again so I assumed she did sort it out. Now, I am in the process of buying a car and this account popped up as an Adverse against my name. Why is it so difficult to do your job, MTN consultants? What would it take for you to press a button when the customer request closure of the account? is the system complicated? Or is it just a lack of self respect? You should start hiring and training staff that really wants to work and not just wait for the pay cheque.