JF
Jozef F
1 reviews | Active since Nov 2013
03 Mar 2015, 11:19
Stay away from MTN!!!
My phone was booked in for a repair under warranty. Due to a small chip where the phone was dropped months ago, MTN chose to cancel the phone's warranty and I have to pay R330 to get my phone back. What a convenient way to make money from your loyal customers!!!. For 15 years I had two contracts with MTN!!! Vodacom here I come
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Replies (1)
MTN South Africa's replyOfficial
04 Mar 2015, 15:32Hello FourieJM1,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by t he manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected or the quote has expired. This is a standard business rule.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by t he manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected or the quote has expired. This is a standard business rule.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Mar 2015, 15:32
Official
Hello FourieJM1,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by t he manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected or the quote has expired. This is a standard business rule.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by t he manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected or the quote has expired. This is a standard business rule.
Regards
Veronica
REQ:***